Cancellation Policy
Safari Tour Cancellation Charges:
Morningstar Safaris booking / cancellation conditions are determined by the fact that once hotel, Safari lodge/ camps , local domestic airlines or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
Safari invoice cancellation charges for both Kenya & Tanzania Safaris.
- Cancellation up to 60 days prior to commencement of the safari: Zero cancellation charges.
- Cancellation up to 35 days prior to commencement of the safari : 20% cancellation charges
- Cancellation up to 15 days prior to commencement of the safari : 40% cancellation charges
- Cancellation less than 15 days or more than 3 days prior to safari start : 60% cancellation charges
- Cancellation 3 days or less before commencement of safari – Zero refund, 100% cancellation charges apply.
- Refunds due to you in the event of safari cancellation can only be credited to the original credit / debit card used in making of initial payment, if within 6-months of refund payment.
- In the event of a cancellation, please be advised that a 5% administrative fee will be levied to account for transaction charges.
We do our best to provide to you an enjoyable, trouble-free safari tour but occasionally even the best-laid plans can go wrong.
In the event of a problem whilst you are on a safari tour with us, please inform your tour planning manager via email or WhatsApp ,Lodge Camp Manager if accommodation related and your tour driver / guide immediately. This gives us the opportunity to correct the issue on the spot so that it does not spoil your Safari. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 20 days of your return from your holiday.
It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on site.
Seasonal Factors and Resort Facilities:
Some factors are not under our control and early and late in the season some tourist facilities may not operate. Likewise, swimming pools have to be cleaned and sometimes emptied and maintenance work can affect the availability of certain amenities.
Public holidays and religious festivals throughout the year (particularly Ramadan) may have an impact on the ambience of a destination and the reliability of shops, banks and other facilities.
Wild Animals:
Please be aware that on any African safari, your clients may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur.
Neither Morningstar Safaris, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced, and animals are able to wander through the camps at all times of the day and night.
Important -Travel Insurance:
It is of importance that each Safari / Tour member in your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage, and money loss.
This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Morningstar Safaris cannot be liable in any way whatsoever should you fail to do so.
If you are coming to East Africa from overseas, we request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.